Conditions for NudgNudg
As of: 3 May 2026
These General Terms and Conditions (“Terms”) apply to the use of NudgNudg via the website, web app and Android app. An iOS version is currently under development but is not yet available. If NudgNudg is offered via the Apple App Store in the future, Apple’s terms will additionally apply to subscriptions concluded there.
NudgNudg is a product / app of James Cullen, trading as Ravenwood Labs, Königshardter Str. 97, 46145 Oberhausen, Germany.
NudgNudg is intended exclusively for persons aged 18 or over. Persons under the age of 18 may not use NudgNudg.
1. Subject Matter of the Service
1.1 NudgNudg is a dating and social connection service. Users can create profiles, discover other profiles, use Grids, send Likes, exchange messages and use additional features insofar as these are available in the respective version of the product and under the respective plan.
1.2 The current NudgNudg Grids are: Chill, Friends, Forever and Dating.
1.3 NudgNudg provides technical features for establishing contact between users. No particular outcome in relation to meeting people, dating, relationships or communication is owed or guaranteed.
1.4 Individual features may have different levels of availability depending on the platform, region, device, product version or plan.
2. Registration and User Account
2.1 Use of NudgNudg requires a user account.
2.2 Users must provide accurate and up-to-date information when registering and using the service.
2.3 Use is permitted only for adults aged 18 or over. If we become aware, or have reasonable grounds to suspect, that a minor is using NudgNudg, we may suspend or delete the account and take any further measures that may be necessary.
2.4 Users are responsible for keeping their login credentials confidential and protecting their account against unauthorised use.
3. Services, Plans and Prices
3.1 NudgNudg offers paid features and subscriptions.
3.2 Basic costs €4.99 per month. Basic provides access to core paid features, in particular discovering profiles within the Grids, viewing profiles and using Likes and messages, insofar as these features are available in the respective version of the product.
3.3 Premium costs €14.99 per month. Premium includes additional features, in particular Pause, disappearing messages and Nudg Game. Nudg Game is included as part of Premium and is not currently offered as a separate paid add-on.
3.4 Prices include any applicable value added tax (VAT), insofar as VAT is required by law.
3.5 Before a paid subscription is concluded, we provide information during the ordering or payment process concerning the contents of the offer, the price, duration, renewal, cancellation options and other material contractual information.
3.6 Features may be modified for objective reasons, for example due to technical changes, security considerations, legal requirements or product improvements. Material changes will be communicated in an appropriate manner.
4. Conclusion of Contract and Payment
4.1 Web subscriptions are concluded via the website or web payment process. Web payments are processed through Braintree. Braintree may, in particular, support card payments and PayPal payments.
4.2 Android subscriptions are concluded and processed through Google Play Billing. Google Play’s terms additionally apply to such subscriptions.
4.3 For a future iOS version, subscriptions are intended to be concluded and processed through the Apple App Store. Apple’s terms will additionally apply to such subscriptions.
4.4 We do not store complete card details. Payment data is processed by the respective payment provider or platform.
5. Duration, Renewal and Cancellation
5.1 Paid subscriptions run on a monthly basis and automatically renew for a further month at a time unless they are cancelled in good time before the end of the respective billing period.
5.2 As a general rule, subscriptions must be cancelled through the same channel through which they were concluded.
5.3 Web subscriptions can be cancelled using the cancellation method provided on our website or during the payment process. Once the intended customer portal becomes available, web subscriptions can be cancelled through the customer portal provided on our website or through the cancellation method specified there.
5.4 Android subscriptions must be cancelled through Google Play.
5.5 Future iOS subscriptions must be cancelled through the Apple App Store.
5.6 If you require assistance with cancellation, please contact us at support@nudgnudg.com. Support requests are reviewed and answered by support staff via email.
5.7 Deleting a user account does not automatically result in the cancellation of an active paid subscription in every case. Please additionally cancel any active subscription through the payment provider or platform through which you concluded the subscription.
6. Account Deletion
6.1 Users may request deletion of their NudgNudg account.
6.2 After receiving a deletion request, we will review it and delete or anonymise personal data in accordance with applicable legal requirements, unless statutory retention obligations, evidentiary interests or legitimate reasons for further processing apply.
6.3 Account deletion relates to the NudgNudg user account. It does not automatically replace the cancellation of an active paid subscription with a payment provider or app platform.
7. Consumer Right of Withdrawal
7.1 Consumers have a statutory right of withdrawal to the extent that no statutory exclusion or early expiry of the right of withdrawal applies.
7.2 Further details are set out in the withdrawal instructions provided during the ordering process and/or on the website.
7.3 In the case of digital services, the right of withdrawal may expire early under the conditions prescribed by law if the consumer has expressly agreed that we may begin performance of the contract before expiry of the withdrawal period and has confirmed that, as a result, they lose their right of withdrawal.
8. User Obligations and Prohibited Use
8.1 Users must use NudgNudg lawfully, respectfully and responsibly.
8.2 In particular, the following are not permitted:
- use by persons under the age of 18;
- use of a false identity, identity theft or misleading profile information;
- harassment, threats, stalking, hate speech or discrimination;
- sexual exploitation, sexualised content involving or concerning minors, or other content that endangers children;
- non-consensual intimate content;
- fraud, scams, phishing, spam or romance scams;
- commercial advertising, escort/sex work offers or “sugar dating” offers;
- scraping, bots, automated messages or other technical manipulation;
- unlawful content or incitement to unlawful conduct.
8.3 Further rules are set out in the Community Guidelines and Child Safety Standards.
9. User Content and Rights of Use
9.1 Users generally retain ownership of their content, including profile text, photos, messages and other content.
9.2 Users grant NudgNudg the rights necessary to technically store, display, transmit, moderate and make the content available as part of the service.
9.3 Users may only upload or share content for which they hold the necessary rights and which does not infringe the rights of third parties.
9.4 Users are responsible for ensuring that they do not publish or disclose private data, photos or content belonging to other persons without their consent.
10. Reports, Moderation and Measures
10.1 Users may report inappropriate behaviour, harassment, suspicious profiles, unlawful content or other safety concerns.
10.2 We review reports and may take appropriate measures. These may include notices, warnings, feature restrictions, temporary suspensions, permanent suspensions, removal of content or further review.
10.3 In urgent cases, in the event of serious violations, or where there is suspicion of a risk to the welfare of a child, CSAM/CSAE, non-consensual intimate content, threats of violence or large-scale scams, we may immediately restrict or suspend accounts or content.
10.4 Users may appeal moderation decisions by email to support@nudgnudg.com.
10.5 NudgNudg is not an emergency service. In an emergency, please contact the appropriate emergency services or authorities.
11. Availability, Updates and Technical Requirements
11.1 We endeavour to ensure reliable operation of the service. However, continuous and uninterrupted availability at all times is not guaranteed.
11.2 Maintenance, updates, security measures, technical disruptions or events outside our control may affect availability.
11.3 Users should use up-to-date browsers, operating systems and app versions and install provided updates promptly.
12. Liability
12.1 We have unlimited liability in cases of intent, gross negligence and injury to life, body or health.
12.2 In cases of ordinary negligence, we are liable only for breaches of material contractual obligations and such liability is limited to the typical and foreseeable damage arising from the contract.
12.3 We are not liable for the conduct of other users, the accuracy of profile information provided by other users, or contacts, meetings or communication taking place outside NudgNudg, insofar as there is no fault on our part.
12.4 Statutory consumer rights remain unaffected.
13. Data Protection
Information concerning the processing of personal data can be found in our Privacy Policy.
14. Changes to These Terms
We may amend these Terms where there is an objective reason for doing so, for example changes in the law, technical changes, new features or adjustments to the business model. We will provide appropriate notice of material changes.
15. Applicable Law and Contract Language
15.1 German law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.
15.2 The contractual language is German.
16. Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
17. Contact
Support: support@nudgnudg.com
Authorities / DSA Contact: support@ravenwood-labs.com
