Privacy

Privacy Policy for NudgNudg

Last updated: 3. Mai 2026

This Privacy Policy explains how personal data is processed when you use NudgNudg.

NudgNudg is a product/app operated by James Cullen, trading as Ravenwood Labs.

1. Controller

James Cullen
trading as Ravenwood Labs
Königshardter Str. 97
46145 Oberhausen
Germany

User and privacy contact: support@nudgnudg.com
Authority / DSA contact: support@ravenwood-labs.com

2. Scope

This Privacy Policy applies to nudgnudg.com, the NudgNudg web app, and the NudgNudg Android app. An iOS version is in development.

3. Purposes of processing

We process personal data to provide user accounts, operate a dating and social discovery service, display profiles, enable grids, likes, messages and other features, provide paid subscriptions, manage payments, handle support, review reports, enforce safety rules, prevent misuse and fraud, operate and improve the service, and comply with legal obligations.

4. Categories of data

Depending on your use of NudgNudg, we may process:

• account and registration data, such as email address, display name, login data, language settings and age-related information;
• profile and dating data, such as photos, profile text, gender identity, attraction preferences, relationship intentions, grid selection, visibility settings including Pause, and location or proximity information;
• interaction and communication data, such as likes, matches, messages, disappearing messages, Nudg Game interactions, timestamps and metadata;
• subscription and payment metadata, such as plan, price, subscription status, payment route, transaction IDs and billing metadata;
• support, report and moderation data, such as emails, forms, reports, blocks, internal review notes and moderation actions;
• technical data, such as IP address, device/browser information, operating system, logs, error data, security events, consent data and push/device tokens where applicable.

We do not store full card details. Payment data is processed by the relevant payment provider or platform.

Web payments are processed through Braintree. Braintree may support card payments and PayPal payments. Android subscriptions are processed through Google Play Billing. Future iOS subscriptions are intended to be processed through the Apple App Store.

Stripe is not used for current NudgNudg payment flows.

5. Sensitive data

NudgNudg is a dating service. Profile information, preferences, interactions, grids or communications may allow inferences about a person's sex life or sexual orientation.

Where processing may involve special categories of personal data under Article 9 GDPR, we rely on explicit consent where required and where no other legal exception applies. Consent may be withdrawn with effect for the future.

6. Legal bases

Depending on the purpose, processing is based on:

• Article 6(1)(b) GDPR: contract performance;
• Article 6(1)(c) GDPR: legal obligations;
• Article 6(1)(f) GDPR: legitimate interests, including security, misuse prevention, support and service improvement;
• Article 6(1)(a) GDPR: consent, especially for optional analytics/marketing technologies and certain optional features;
• Article 9(2)(a) GDPR: explicit consent for special categories of personal data where applicable.

7. Service providers and recipients

We use service providers where necessary for hosting, operation, security, payment processing, support, analytics, cookies and communication.

Relevant providers may include Braintree/PayPal Group for web payments, Google Play Billing for Android subscriptions, Apple App Store for future iOS subscriptions, Google services such as Analytics, Tag Manager/Ads, Fonts, reCAPTCHA and Site Kit, WordPress, Elementor, Complianz and Intercom where embedded.

Where providers act as processors, we use appropriate data processing agreements. Some providers may act as independent controllers under their own terms and privacy notices.

8. International transfers

Some providers may process data outside the EU/EEA, including in the United States. Where this happens, we rely on appropriate safeguards, such as adequacy decisions, standard contractual clauses, supplementary measures or other legally permitted mechanisms.

9. Cookies and similar technologies

We use cookies and similar technologies on our website. Necessary technologies are used to provide basic website functions, security, login, consent storage and technical delivery.

Non-essential technologies, such as analytics, marketing or external services, are used only where valid consent has been given.

Cookie consent is managed through Complianz. You can change or withdraw your cookie settings through the cookie settings link in the footer.

10. Location and proximity

NudgNudg may process location or proximity information where required for dating, search or discovery features, or where enabled by the user. Permissions can usually be managed in device or app settings.

11. Messages and disappearing messages

Users can exchange messages through NudgNudg. Disappearing messages are designed to be visible only in a limited way. We cannot guarantee that recipients will not save content by screenshots, photos or external recording.

Illegal, harassing, non-consensual or otherwise prohibited content may be reported and moderated.

12. Reports, blocking and moderation

If users report or block other users or content, we process the information needed to review the report, prevent misuse, enforce rules and improve safety.

13. Retention

We store personal data only for as long as necessary for the relevant purposes or as required by law.

When the purpose no longer applies, we delete or anonymize personal data unless legal retention duties, evidence interests or legitimate reasons require further processing.

Detailed retention periods are being reviewed and may vary by data category, purpose and legal obligation.

14. Security

We use technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration or disclosure. No electronic system can be guaranteed to be completely secure.

15. Your rights

Subject to the GDPR, you may have rights of access, rectification, erasure, restriction, portability, objection, withdrawal of consent and complaint to a supervisory authority.

To exercise your rights, contact support@nudgnudg.com.

16. Children and minors

NudgNudg is strictly for users aged 18 or older. Persons under 18 may not use the service.

We do not currently perform general technical age verification for all users. If we learn or reasonably suspect that a minor is using NudgNudg, we may suspend or delete the account and take further appropriate action.

17. Changes

We may update this Privacy Policy when our features, providers, legal requirements or processing activities change. The current version is available on our website.

18. Contact

User and privacy contact:
support@nudgnudg.com

Authority / DSA contact:
support@ravenwood-labs.com